Last year I collaborated with teams and individuals, assembly operators and CEOs, public servants and entrepreneurs. It may surprise you, but all of the people I have dealt with (myself included) could benefit from a “skills upgrade”. 

Hundreds of books have been written to cover soft skills that everyone should master to be successful. Today, as a short reflection on 2019, I will share my take on it. 

Before I compiled the list, I asked the following question:

What soft skills would help this person the most?

You may find some of the answers obvious, some being controversial.

1. Effective communication – the dialogue is more important than a monologue
2. Time management – plan and prioritise in advance
3. Control body language – over 70% of communication comes from body language (gestures, posture, etc.)
4. Delegate effectively – make sure people know what you expect them to do
5. Be results-oriented – no amount of hard work can compensate for lack of results
6. Develop others – promote knowledge and collaboration
7. Seek an opportunity to learn – make better use of the social media channels (blogs, podcasts, video blogs)
8. Never criticise, condemn or complain – this should go without saying; positive attitude and politeness form foundation of  good relationships

This is not a definitive list by any means. I would hope you can add more to it.  What soft skills matter the most to you?

Please share in the comments below.